Last modified: October 2020

Welcome to the website www.balanced.gr. Please read the following Terms of Use carefully before visiting or using the Website. If you choose to browse and / or use our Website or the services provided, it is presumed that you have read, understood and accepted these Terms of Use. The Terms of Use are addressed to anyone who accesses any page of the website. Use of the Website constitutes your acceptance of the Terms of Use.



The website http://www.balanced.gr/is a website for information and services of the company BALANCED (hereinafter referred to as “company”), which belongs to the Clinical Occupational Physiologist-Professor of Physical Education Stamatina Koutroumpis, based in Dionysos, Evmenous Street. 18, tel. 210-6822419, e-mail: info@balanced.gr.


Website & Services

  1. This website aims to inform visitors and customers of BALANCED about the training and / or consulting services provided. BALANCED does not provide physiotherapy services or related advice. The users of the website understand and accept that the information contained in it does not constitute medical, nutritional or other advice and the content of the website is for their information only.
  2. Any reference to studies, articles or academic and non-academic publications related to the services of the company or in general alternative therapies, ways of exercise, nutrition issues, etc., does not imply that the purchase of the services by our company will lead to the same result on the one hand (as each case is unique) and of course none of this replaces the treatment you are following and does not cancel your treating doctor.
  3. This site does not concern or encourage self-diagnosis, nor does it suggest the use of alternative practices to visit and diagnosis by a physician or other health professional.
  4. The users of the website and the customers of BALANCED understand and accept that the services of the company are not medical acts, do not include and are not related to the clinical diagnosis, treatment or cure of diseases. They also understand and accept that BALANCED services do not replace the advice of any health professional (dietician, nutritionist, psychologist, psychotherapist, nurse, physiotherapist, etc.) or physician (physician, neurologist, pulmonologist, psychiatrist, cardiologist etc.), but have to do exclusively with the exercise and counselling on it.
  5. BALANCED services do not replace any kind of specialized medical care, advice or treatment.

Both BALANCED and Stamatina Koutroumpis, offer physical exercise services, within the law.


Right of Access and Use

The visitor of the BALANCED website, and for as long as he is in operation, is provided with a limited, non-exclusive, personal and non-transferable right of access and use regarding the available websites and the services provided by the website. The above right provides users with only the absolutely necessary powers that allow the use of the services of the website, in accordance with these terms of use and the law, and in a way that does not interfere with the proper and smooth operation of it. The right of access does not cover browsing pages or information on the site that are not accessible to the average user through the normal web browsing process. BALANCED is not responsible for any technical problems that may occur to users when attempting to access the website and during it, due to the operation or compatibility of their own infrastructure. The right to access the website and use its services is provided exclusively to adults with full legal capacity, in accordance with Greek law. The use of the website and the conclusion of transactions are prohibited to minors. BALANCED is not responsible for any use of the services provided by individuals who do not meet the above properties, as it has no technical ability to verify the identity of users. BALANCED reserves the right to terminate the operation of its website or to transfer it to another email address, without prior notice, only by updating this website, without this affecting the completion of already registered orders.


Content and Intellectual and Industrial Property Rights

The website is the official website of BALANCED. Every trademark and distinctive feature contained on the Website is a legally protected property of BALANCED, other than those used in connection with the products or services sold to third parties to identify their origin or as a reference to third parties belonging to the respective beneficiaries. . Similarly, BALANCED is the owner of the domain name of the website where the website and its online store are hosted.

The website as a whole, as well as all its content, including indicative and not restrictive images, videos, graphics, photos, drawings, texts, services provided, electronic files, except for the individual content related to any available products or services of third parties and which is distinguished from the marks and their distinctive features, as well as the total configuration of all the above elements and their formatting, are the intellectual property of BALANCED. Any copying, reproduction, republishing, storage, sale, transmission, distribution, publication, execution, download, translation, modification in any way, in part or in summary, without the prior written consent of BALANCED is expressly prohibited, even if the relevant act is accompanied by a reference to BALANCED or the balanced.gr website.

The above prohibition does not apply to the temporary automated reproduction, which is carried out during the process of navigating the user on the website, or copies sent by BALANCED itself to the user during the ordering of products through the online store, provided that the user does not reproduces, does not distribute, does not present them in public or in any other way uses them, nor does it modify them in any way and always maintains the notices concerning copyright, industrial or other property rights.

The appearance of the above content, protected by law, on the BALANCED website does not in any way constitute a transfer or assignment of a license or right to use them, nor should it be construed as such.



This website contains references to other websites links, made by other individuals and organizations. These references are provided for the convenience of the users. BALANCED is not responsible for any incorrect information or omission contained in these pages as well as for any damage resulting from their use. BALANCED disclaims any responsibility for the content of these references, to which the user has access at his own risk.



BALANCED recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures with the most modern and advanced methods to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. The security of the online store is achieved in the following ways: Customer Identification: The codes used for your identification are two: the Password (e-mail or username) and the Personal Security Code (password), which each time Your listings give you complete security access to your personal information. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise BALANCED is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you avoid using the same and easily traceable codes (eg date of birth). To ensure the confidentiality of data transfer we use an encryption protocol. In case there is no activity for 2 hours, the members of the website are automatically disconnected. Access to the website system is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and information of the company. Wherever you enter personal data (password, addresses, telephone numbers, etc.) there is 128-bit SSL encryption. Encryption is essentially a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key. When ordering and if the user / customer has logged in with his username and personal password in the online store, all communication between your computer and our system is encrypted using a 128bits key. That is, every time you send information to the system, your browser first encrypts it using a 128-bit key and then sends it to the system. Especially in the case of purchases with payment by credit card, the credit card details of the users are not registered or stored in any way, which are registered directly in a secure link of a banking institution. All information transmitted by the user / member is confidential and BALANCED has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided. At the same time we take the appropriate technical and organizational measures to ensure the confidentiality, integrity and availability of your data. Our goal is to ensure that your information and personal data are transferred, stored and processed in accordance with appropriate international security standards and procedures. At BALANCED we have appropriate security policies and use the appropriate technical and operational tools for the security and protection of your data. For your own safety, you should also treat all information provided through the service as confidential and confidential and not make any disclosure to third parties.


Personal Data Protection

When you visit the BALANCED website you may be asked to provide your personal information (eg name, email address, shipping address, telephone). The declaration of personal data of the user is necessary only if he wishes to place an order or to register as a member or to communicate via e-mail. Processing Purposes: BALANCED will use your information for the following lawful processing purposes (Article 6 GDPR), as appropriate, with your express consent to revoke at any time, or for the performance of a contract or pre-contractual relationship with you, or for serving our legal interest, namely: (a) To enable the conclusion of a contract remotely. (b) To answer your requests and questions about our products / services or to contact you upon your request. (c) The establishment of any lawful legal claim or defence against attempted fraud, possible cyber attack or other illegal activity. (d) The traffic analysis of our website in order to improve your browsing experience. (e) For our internal operations and analysis such as internal management, fraud prevention, use by management information systems, pricing, accounting, billing, contract management, fulfilment of contractual obligations, etc. (f) Conducting customer satisfaction surveys, conducting advertising campaigns or other promotions or events. (g) Ensuring compliance with statutory obligations (tax, insurance, customs, accounting, etc.), prevention of financial crimes as well as safeguarding its overriding legal interests such as the transmission of data to law firms or competent authorities. Transmission to third parties: BALANCED may transmit personal data to judicial, administrative, tax, customs, arbitration or other public authorities, regulators and lawyers if this is necessary to comply with the law or to establish, exercise or defend its legal claims. Furthermore, it may outsource part or all of the above processing to third parties (processors) including their directors and employees: to parties who have contracted with us to promote the company’s services, to provide postal services, services computer support, record keeping services, survey services, IT services, advertising services, banking and credit institutions, chartered accountants, etc. Regarding your personal data, you have the right to access, correct, delete, restrict processing and oppose processing, as well as the right to appeal / complaint to the Personal Data Protection Authority. For any question or suggestion or statement related to these issues please contact us by using our e-mail at the following link info@balanced.gr.


Informative e-mails (newsletters)


BALANCED periodically sends informative e-mails, which have been obtained in accordance with the requirements of the law.

Our newsletters may end up in your spam folder due to a filter in your email program. Please check the relevant possibility and put our e-mail in your safe list.

The registered e-mail addresses for this purpose are not used by BALANCED for any other purpose nor are they disclosed to third parties. The informative e-mails are sent in accordance with the conditions of Law 3471/2006 and in case you wish to no longer receive informative newsletters or you wish to unsubscribe from the news sending system of our company, you can inform us using the form contact the site or send an e-mail to unsubscribe@balanced.gr

The update from BALANCED is done only for as long as you wish. In addition to the above, in case you have placed an order using our site, we send you automated information messages (e-mail) about the progress of your order. Please ensure that these emails can reach you and be monitored throughout our transaction.


Description of Services

BALANCED strives to be as accurate and detailed as possible in describing the essential features of the services available for sale through its Website. In case, for any reason, you are not covered by the description of a service, please contact us, in order to solve any of your questions and we will serve you in the best possible way. BALANCED reserves the right to modify the description of its services without prior notice. Any such modification will take effect from its appearance on the BALANCED Website, without taking into account already registered orders.



The prices listed for all services on the BALANCED Website are final prices including VAT. By accepting these terms, the acceptance of the price as fair, reasonable and proportionate to the services provided is irresistibly presumed. The prices – offers will be valid exclusively for the time listed on our website.

The price charged to the customer is valid at the time of closing his program. BALANCED reserves the right to modify the prices of its services, however, any such modification will not affect the programs already purchased, which have already been accepted by BALANCED. The transaction will be considered completed only after sending a written electronic confirmation from the company. It is noted that, before sending a written electronic confirmation, the company may withdraw and not fulfil a cooperation, without justification, while in this case the price that may have already been collected will be returned.


Payment methods

 For the convenience and service of all those who wish to close an exercise or counselling program or even to buy an e-book through our Website or a video with instructions for exercise (and not physiotherapy), the company has the following alternative payment methods:

  1. Payment by Credit Card or Debit Card:

BALANCED online store accepts all Visa, Mastercard credit cards. Your transactions in our online store are protected by top online security systems, which guarantee a secure trading environment. For the security of transactions during the credit card purchase process, you are transferred to a secure server in the E-BANKING Service of AlphaBank Bank. For purchases with your credit card, follow the instructions in our online store. You will be asked to fill out the order form and the number and expiration date of your credit card. BALANCED, for added security, does not retain or store your credit card information, so for every purchase you make, you will have to re-enter your credit card information.

  1. Payment with PayPal


The transaction process takes place as follows:

After you have been transferred to the site of our website “BUYING A PROGRAM”, you first fill in the necessary information for opening your account, in the environment of our website and specifically fill in the corresponding fields: a. NAME, b. SURNAME, c. PHONE, d. E-mail. Next, you choose the services that interest you, as well as the way that facilitates you to implement them. Then, after accepting these terms and agreements, you are automatically transferred to the payment environment, depending on the payment method you have chosen, where you enter the card details requested.

The card is charged with the amount corresponding to the specific program you selected. After the transaction is completed, you receive an electronic message (e-mail) from our company to confirm the purchase of our services.


Service Guarantee

The Company does not offer any further guarantees (temporal or otherwise), except in cases where this is expressly provided. In the case of exercise and / or counselling, because the human factor and multiple external factors also contribute, it is impossible to provide any guarantee.


Implementation of Services

The services will be performed remotely, online, unless expressly stated otherwise. Details such as the specific time of the appointment, the frequency, the duration of the session, the exact amount, how many months the program will last, will be mentioned in detail in the personalized private contract that will be signed by the legal representative of BALANCED and the client. If the program is closed online, and paid online without further signing a private agreement, then the descriptions of the service as presented on the site apply.


BALANCED makes every effort to comply with the schedule within the specified time, but in case of delay for any reason, or even cancellation of a session, the company must replace the session but does not bear any other responsibility.


Subject to the terms of withdrawal. If an issue arises and the client cannot for some reason be faithful to his appointment and if he informs in writing 24 hours in advance, the company must complete the session. If the notification is not made in writing or if it is made in less than 24 hours, then the company is compensated for the lost session without having to make up for it.


In case of damage or interruption

In case of damage to the BALANCED equipment or interruption (internet, electricity, telephone connection, etc.), the latter bears no responsibility for the postponement of the sessions and their transfer to another day and time in consultation with the Customer.


Withdrawal – Termination – Freezing


You have the right to withdraw unreasonably from your order, within fourteen (14) calendar days from the day after its completion, provided the above and that the relevant service has not already been provided. The exercise of the right of withdrawal on your behalf takes place within the aforementioned deadline, either by the submission by the consumer of the completed form sent to the customer upon request by the company, or by a simple letter – email to BALANCED. Upon withdrawal, a refund is made to the consumer.

The right of withdrawal is lost after the provision of the service or the viewing of the agreed digital content.


Termination of the contract by Our Company

BALANCED has the right in case of violation of any of the terms hereof, which are all considered essential, as well as in cases of force majeure, extraordinary and unforeseen circumstances, to terminate this contract at any time, unilaterally and without compensation.

Termination of the contract as well as the preservation of all its legal rights are also in case the client is not consistent in his financial and not only obligations.

In case of pre-registration in a webinar for example (or anything else), which in the end does not materialize, our Company is obliged to return the amount paid to the customer, without being responsible for further compensation.



The right to “freeze”( ie to stop using our services), is possible only in cases of health obstacles of the customer. The Company is obliged to continue to provide its services when the client’s treating doctor allows it, but is not obliged to return the amount that was left unused by the client.

In the event that a deposit has been made, by any means of payment, for an e-book or video “upon order”, there will be no right of withdrawal after the digital upload of the respective digital file.



The right to access the website of BALANCED and use its services is provided exclusively to adults with full legal capacity, in accordance with Greek law. Minors are prohibited from using the website and concluding transactions, without the cooperation of their adult guardian, whose means of payment should be used to pay for the service, if the service is provided for a fee BALANCED is not responsible for any use of the services provided, by persons who do not meet the above qualities, to the extent that it is not possible to verify the identity of the end user.


Online Opportunities given to you by Our Company

Through our website, our Company, provides you with the possibility through the internet (online)


1) Register as a member of BALANCED

2) Renew your registration after it expires

3) Book your appointments yourself on days and hours that are convenient for you

4) Choose the program you want to watch

5) Select the duration of the program

6) Choose between live online sessions, home sessions or even buying videos

7) Combine the above in any way you want

8) Set the amount you want to invest monthly in improving your quality of life and well-being

9) Pay easily and quickly online.


Within our website, on the home page you will find all the available services. After selecting the one you are most interested in and clicking on it to open, you will find:

  1. A complete description of each service,
  2. Reviews from citizens all over the world and not only in Greece who have tried it and have an opinion on the subject,
  3. A diary to book your appointments yourself,
  4. A contact form with us with a very fast response from us,
  5. Instructions to pay easily and quickly for the program you have chosen,
  6. Services related to the one you have chosen and in combination, give infinitely better and faster results,
  7. Proposed programs that cover all needs but also all financial possibilities,
  8. Relevant e-books that will enlighten you a lot on this topic with references to the most authoritative health organizations in the world,
  9. As well as videos that will guide you to do repetitions of the exercises you have already learned online, which will make it easier for you financially.

All these procedures are governed by these terms and conditions, which you must accept by selecting (clicking) the relevant field at the end of this box marked “I accept the terms of use”, in order to proceed and complete the relevant transaction. The unconditional acceptance of these terms and agreements is irresistibly presumed by selecting (clicking) this field. By accepting these terms and agreements and completing the information requested in the respective fields, it is irrevocably presumed to enter into a valid contract between us, as the company providing services and services, as a customer, which is governed by the following terms and agreements:


Terms of use – place, manner and time of provision of services

The execution of the contract is possible by fulfilling these conditions and completing the online purchase of the program you have chosen. The above services will be provided exclusively in the format that suits you best, which you choose in the respective field, right after completing the information requested. The services will be provided exclusively during the hours that you have chosen and checked in the calendar. The cancellation of an appointment and its transfer for another time, has been described above. Our company reserves the right, unjustifiably and without notice, to modify the opening hours, as well as the daily schedule, not of course for appointments that have already been booked but for the general schedule. The services will be provided exclusively to you personally and not to a third party.

You must respect the present terms of use of the business which you irresistibly presuppose that you know and accept unconditionally upon the conclusion of the contract.

You are also obliged to inform the Company of any medical problems or particularities you face as well as to present the medical examinations and certificates, on your own initiative and for your own safety, during the first session, bearing the sole responsibility in case of concealment of health problems. or medical recommendations / warnings about partial or total ban on exercise.


Home sessions

Our company, in addition to online subscription packages, also offers home services in special cases (eg when there is a need to monitor the trainee closely for security reasons). Participation in these programs is independent of the main online activity of the company and cannot be closed online, except after personal contact with Ms. Koutroumpi either by phone or through the contact form.


Liability Disclaimer

BALANCED will make every effort, as far as possible, to include in its Website as accurate and reliable information as possible, however its use is not provided with any guarantee regarding its accuracy, information or completeness at any time. Website. The user assumes any risk that may arise from accessing and using the Website. The company does not give any explicit or implicit guarantee, nor does it promise the suitability of its services for a specific purpose unless it seeks medical approval for fitness for exercise (and it is the customer’s responsibility to do so). Also, before doing anything, be sure to mention any illness you suffer from, possible old injuries or surgeries or any medication you are taking. Even so, owning one is still beyond the reach of the average person.

In addition, the company does not bear any responsibility in case of inability to implement (due to lack of time, pandemic, and various external conditions or for any other reason) certain services posted on the Website. Of course, he has the obligation, as soon as any problem is overcome, to offer the services for which he has been prepaid or has made an appointment. Neither the company, nor any party involved in the creation, design or disposal of this Website, will be liable for any damage to the user, including any direct, indirect, incidental, or other damage that may occur, from any access, use or inability to use this Website. Damage caused by even the slightest negligence of any of its employees or external collaborators or by any error or omission in its content. Unless it is proven that the omission is due to its own will management of the company with the intention of causing harm to a specific user. Exclusion of liability includes causing any damage from the transmission of a virus to the user’s electronic equipment.



 The user agrees to compensate, defend and keep intact the business, its employees, its owner, as well as its third parties from any loss, expense, loss and cost, including the reasonable remuneration of its Legal Advisers, which will arise from any violation of the Terms and Conditions of Use of the Website by the user. It is expressly stated that, in case of attempt to discredit the company and the services offered by it, by any means, electronic (e.g. posting on blogs) or not, the company will take any legal action against anyone responsible for defending its interests and the restoration of its commercial and scientific reputation and in fact the costs for these actions will be demanded by the one who will commit the defamation.



BALANCED has every legal right to revise the Terms of Use mentioned herein, updating again the terms of use of its website. Such reviews are binding on users. For these reasons, user visits should be regular to be informed of any changes to the terms and conditions that bind the users and visitors of the portal.

You must respect the present terms of use of the business which you irresistibly presuppose that you know and accept unconditionally upon the conclusion of the contract.

You are also obliged to inform the Company of any medical problems or particularities you face as well as to present the medical examinations and certificates, on your own initiative and for your own safety, during the first session, bearing the sole responsibility in case of concealment of health problems or medical recommendations / warnings about partial or total ban on exercise.


Complaints management

For any problem that may arise regarding the use of the BALANCED website or the services provided through it as well as for any other issue related to BALANCED, the consumer can contact during business hours and days at the above contact details, for immediate settlement of this.


Applicable Law and Jurisdiction

For any dispute arising from the use of the BALANCED website and the services provided through it, Greek law is applicable and the courts of Athens are competent.


The details of our Company are:

Stamatina Koutroumpi-Balanced

Evmenous 18, Dionysos

T.K. 14576



Thank you for reading. Please enjoy browsing our website and the experience of our services!

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